Bridging the Skills Gap in Customer-Facing Roles
Explore the skills gap in customer-facing roles and how businesses can address these challenges to improve service quality and customer satisfaction.
Skills gap is an editorial platform focused on workforce capability, role readiness, and the practical decisions that improve performance.
We translate research, operating models, and learning strategy into actionable guidance so teams can reduce time-to-competency, control training spend, and deliver ROI.
Our mission is simple, make skills intelligence usable for decision-makers across HR, L&D, operations, and technology.